Quality Policy
The following strategic objectives have been established to be pursued through the Quality Management System (QMS):
Long Term Vision
- To establish long-lasting business relationships with the customers, built on mutual trust that have strong potential for development and growth.
- To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.
Customer Focus
- To provide excellent service by putting the customer at the centre of all activities.
- To meet customer requirements, and any other applicable legal or other requirements, promptly and professionally without ever compromising the business ethics and principles.
- To provide a flexible service that suits the needs of the customers.
- To constantly strive to identify, understand and exceed the needs and expectations of the customers,
- To give the required and deserved respect and attention to all clients.
Resources
- To ensure that all employees are adequately trained to perform their assigned duties.
- To ensure that all employees can adapt to difficult and unforeseen operational circumstances.
- To harness and develop the experience and knowledge gained over the years.
- To encourage synergy, teamwork and cooperation between the employees, the customers and other interested parties.
Quality
- To remain committed to continuous improvement in all work practices.
- To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement
Environmental Policy
The following strategic objectives have been established to be pursued through the Environmental Management System (EMS):
- To aspire to be a sustainable organisation that sustains the environment related to commercial activity.
- To protect the environment that is affected by the operations and commercial activity.
- To protect the environment including the prevention of pollution.
- To explore every opportunity to demonstrate a positive impact on the environment in all activities, by taking into consideration remove, replace, reduce, reuse, repair, recycle, recover, dispose
- To ensure compliance with applicable legal and other requirements related to the environment.
- To minimise the generation of wastes from all the activities and operations.
- To significantly reduce greenhouse gases from the activities and operations.
- To reduce the contribution to human-induced Climate Change.
- To remain committed to continuous improvement in all work practices.
- To constantly demonstrate leadership, and nurture continuous improvement
