Panta Group is seeking a Head of Operations & Maintenance to lead and oversee maintenance activities, ensuring operational efficiency, service quality, and compliance with health and safety standards. The ideal candidate will drive team performance, optimise resources, and ensure excellent service delivery.

Job Summary 

The Head of Operations and Maintenance (HOM) is responsible for leading and overseeing all operations and maintenance activities within the maintenance portfolio at Panta Contracting Ltd. Reporting directly to the COO, the HOM ensures the efficient and effective delivery of maintenance services, optimizes operational processes, drives continuous improvement, and expands the client portfolio. The role requires extensive knowledge of maintenance practices, exceptional organizational skills, proven leadership abilities, and the capability to develop and execute strategies that foster sustainable growth, elevate service quality, and enhance customer satisfaction.   

Key Responsibilities 

Operational Leadership: 

• Oversee all maintenance operations to ensure services are delivered efficiently, safely, and to the highest standards. 
• Develop and implement maintenance strategies and procedures that align with company objectives and client requirements.
• Continuously monitor and assess the performance of maintenance teams, identifying areas for improvement and implementing necessary corrective actions.
• Collaborate with the CPO to incorporate HR practices into maintenance operations and address employee relations issues. 

Strategic Planning and Execution: 

• Work with the COO and executive team to formulate long-term strategies for the growth and success of maintenance services. 
• Translate strategic goals into actionable plans with clear metrics for performance, quality, and customer satisfaction. 
• Lead the execution of key initiatives, ensuring effective resource allocation and timely, within-budget project completion. 

Team Management and Development: 

• Lead, mentor, and develop high-performing maintenance teams, promoting a culture of safety, excellence, and accountability. 
• Set performance objectives for maintenance engineers, coordinators, and team leads, and conduct regular performance evaluations. 
• Identify skill gaps and implement training, development, and succession planning programs to enhance team capabilities and ensure industry standard compliance. 
• Plan, manage, and coordinate vacation leave for the maintenance team, ensuring leave is taken while maintaining adequate operational coverage. 

Client and Stakeholder Management: 

• Build and maintain strong client relationships, ensuring their maintenance needs are met and expectations exceeded. 
• Serve as the primary contact for key clients, promptly and effectively addressing any issues or concerns. 
• Collaborate with other departments to align maintenance and testing services with broader business operations and company objectives. 

Financial Management: 

• Oversee budgeting, forecasting, and financial reporting for maintenance operations. 
• Work closely with the COO & CFO to ensure maintenance budgets align with overall financial goals and constraints. 
• Monitor operational costs and implement cost-control measures to maximize profitability without compromising service quality. 
• Follow up with clients on outstanding payments in collaboration with the Accounts team.
• Resolve disputed invoices with clients.

Process Improvement and Innovation: 

• Identify opportunities for process enhancements and innovations that improve operational efficiency and service delivery. 
• Implement best practices and cutting-edge technologies to streamline maintenance processes and reduce downtime. 
• Foster a culture of continuous improvement by encouraging feedback and empowering employees to contribute ideas for service enhancements. 

Risk Management and Compliance: 

• Ensure all maintenance operations comply with relevant contractual, legal, regulatory, and industry standards. 
• Develop and implement risk management strategies to mitigate potential operational risks. 
• Ensure the maintenance team is prepared to effectively respond to emergencies or unexpected challenges. 
• Ensure compliance with health and safety regulations, including maintaining required safety roles and promoting safety protocols such as the use of appropriate personal protective equipment (PPE). 
• Perform other duties as assigned by the COO, which may include adapting to changes in company structure, priorities, or strategic objectives. 

Working conditions 

• The HOM will be based at the Head Office and will also carry out duties on project sites, ensuring compliance with standard employment conditions and site safety protocols. 

Reporting Structure / Accountability 

• The HOM will report directly to the COO or to a designated person in their absence. 
• All the Maintenance team will report to the HOM. 

Qualifications, Skills and Experience

• Minimum of 5–8 years of experience in maintenance operations, facilities management, or MEP services, with proven leadership and team management experience.
• Strong knowledge of HVAC, electrical, mechanical & building services maintenance.
• Proven experience in operational planning, budgeting, cost control, financial reporting, and resource allocation
• Excellent leadership, organisational, problem-solving, and decision-making skills
• Strong client relationship management, negotiation, and communication skills
• Good understanding of health and safety regulations, contractual obligations, and relevant industry standards.
• Proficiency in Microsoft Office and maintenance management systems; experience with E-works or similar systems would be considered an asset.
• A valid driving license and willingness to visit project sites as required.